Shipping policy
Shipping Policy
Zaunder currently accepts orders for delivery to addresses within the United States, subject to carrier coverage and the shipping options available at checkout. We may restrict delivery to locations where carrier, fulfilment, fraud-prevention, or legal considerations require it.
Processing
Orders are generally processed Monday through Friday, excluding U.S. public holidays. Please allow 1–3 business days for an order to be reviewed, prepared, and transferred to the carrier. Processing begins after an order is received and payment authorisation is successful; it does not include carrier transit time.
During launches, promotions, holidays, severe weather, carrier disruption, inventory checks, or periods of unusually high order volume, processing may take longer. If we cannot ship within a clearly stated shipment timeframe, we will provide an appropriate delay notice and cancellation/refund option where required by applicable law.
Shipping rates and estimated delivery
Available shipping methods and charges are displayed at checkout before payment. Delivery dates and transit ranges shown at checkout, in order updates, or in carrier tracking are estimates and are not guaranteed arrival dates unless Zaunder expressly states otherwise in writing.
Carrier disruptions, weather events, government holds, strikes, service interruptions, and other events outside our reasonable control can affect delivery timing. This does not limit any rights you may have where an order is not shipped or fulfilled as required by applicable law.
Address accuracy and order changes
You are responsible for providing a complete and accurate shipping address at checkout. Please review your order confirmation immediately. If you need to request a change, email support@zaunder.com as soon as possible with your order number.
We will make reasonable efforts to assist before fulfilment begins, but order changes and cancellations are not guaranteed once processing, packing, label creation within an active carrier workflow, or shipment has started. If an order is returned because the customer provided an incomplete, incorrect, undeliverable, or refused address, we may deduct actual return/reshipment costs from a refund or collect them before reshipment, where permitted by law.
Tracking, delivered packages, and delays
When tracking is available, we send tracking details to the email address used at checkout after the carrier accepts the shipment. Tracking may take up to 48 hours to show its first update.
If tracking shows a package as delivered but you cannot locate it, first check the delivery address, household members, neighbours, secure locations, and carrier delivery details. Then contact support@zaunder.com within 7 days of the delivery scan so that we can review the order and determine whether a carrier inquiry is appropriate.
A carrier delivery scan is evidence of delivery. We will review credible reports of non-receipt in good faith and may request reasonable information needed to investigate. We do not guarantee a replacement or refund for a package marked delivered where the carrier confirms delivery to the address supplied at checkout, except where required by applicable law or where our investigation indicates another resolution is appropriate.