Contact information
Contact Information
Zaunder handles customer-support requests by email so that both the customer and Zaunder have a clear written record of the request, supporting information, and resolution.
Primary support email: support@zaunder.com
Support days: Monday–Friday, excluding public holidays
Response goal: Within 1 business day
How to contact us efficiently
Please include the relevant details below in your first email whenever possible.
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Request
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Include
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Order or shipping question
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Order number, full name, email used at checkout, and a short description of the issue.
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Return or refund request
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Order number, item to be returned, reason for return, and current product condition.
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Damage, defect, or incorrect-item claim
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Order number, full name, detailed description, and clear photos or a short video showing the issue.
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Cancellation request
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Order number, full name, email used at checkout, and the request as soon as possible.
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We process support inquiries in the order received. We aim to respond within 1 business day, but response times may be longer during launches, promotions, holidays, or unusually high support volume. This is a service goal, not a guaranteed response deadline.
Please avoid sending duplicate messages about the same request. Duplicate emails may be consolidated into one ticket so that the original request can be reviewed in order. Sending duplicate emails does not improve queue priority.
We handle returns, cancellations, shipping issues, and damage claims by email. We do not provide phone support for return authorisations or order changes. We may ask reasonable questions or request evidence needed to verify an order, protect against fraud, or resolve a product issue.